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AI Acceptable Use Policy

Effective Date: August 12, 2026

AI features in 55 Degrees apps are designed to help users understand product information, explore insights, and receive product, workflow, or process-related guidance.

These features support human decision-making. They do not replace professional expertise or human judgment.

Who this policy is for

This policy applies to anyone using AI-enabled functionality in a 55 Degrees product or service, including AI support, AI-generated insights, and AI-based coaching.

“AI-based coaching” means guidance about products, workflows, agile practices, or processes. It does not include legal, medical, financial, employment, or other professional advice.

Some AI features in our Atlassian Marketplace apps are powered by Atlassian Rovo. Users of those features must also follow the Atlassian Acceptable Use Policy.

Appropriate uses

You may use our AI features for the following purposes, provided you follow the responsible-use guidance stated in this policy:

  • Ask questions about 55 Degrees products and supported functionality
  • Better understand product data, workflows, and app behavior
  • Request summaries, explanations, or product-related insights
  • Explore workflow, process, or agile coaching suggestions
  • Inform team discussions and routine operational decisions, with appropriate human review
  • Provide feedback or report problems with an AI-generated response

Use AI responsibly

The level of review should be appropriate to the intended use and the potential consequences of an incorrect output. Always review AI-generated information before using it to make an important decision, presenting it as factual, sharing it with others, or taking action based on it.

When using an AI feature:

  • Provide only information that you are authorized to use
  • Follow your organization’s policies and applicable laws
  • Check outputs against source data, product documentation, or appropriate expertise
  • Consider whether the output is complete, accurate, and suitable for its intended purpose
  • Apply human judgment before making decisions or taking action based on AI-generated information

Prohibited uses

Do not use our AI features to:

  • Break the law, violate another person’s rights, or process information you are not authorized to use
  • Generate or promote abusive, discriminatory, threatening, deceptive, sexually explicit, or otherwise harmful content
  • Create malware, phishing material, exploit instructions, credential-theft content, or other material intended to compromise systems or data
  • Gain unauthorized access to data, accounts, systems, or functionality
  • Bypass permissions, usage limits, safety measures, or other safeguards, including through prompt injection or jailbreaking
  • Seek or provide legal, medical, health, financial, employment, or other advice ordinarily provided by a qualified or licensed professional
  • Make automated decisions that have legal or similarly significant effects on a person, including decisions involving employment, credit, insurance, housing, education, essential services, law enforcement, migration, or access to public services
  • Infer emotions in workplace or educational settings
  • Use biometric data to infer sensitive personal characteristics
  • Socially score or classify people in ways that could result in unfair or unfavorable treatment
  • Conduct political campaigning or lobbying, or interfere with electoral, democratic, or civic processes
  • Impersonate another person or organization without authorization
  • Mislead someone into believing they are communicating with a human
  • Present AI-generated content as human-generated
  • Generate or promote disinformation, fake reviews, plagiarism, or academic dishonesty
  • Engage in erotic, romantic, or sexually explicit AI chat
  • Overload, disrupt, probe, reverse-engineer, or misuse the AI feature or related systems

Protect information

AI features may process information that you enter and information made available to the feature through the product. Depending on the feature, this may include support questions, product configuration, statistical information, or work-item data.

You may use customer data that the feature is designed to process and that you are authorized to provide. However, do not add unnecessary sensitive information to prompts. In particular, avoid entering:

  • Passwords, authentication tokens, API keys, or other credentials
  • Payment-card or financial-account information
  • Government identification numbers
  • Health, biometric, or other highly sensitive personal data
  • Personal data relating to children under 13 or under the applicable age of digital consent
  • Information you are not authorized to access, process, or share

55 Degrees does not use customer data to train its own AI models.

Our AI support feature is provided using Product Fruits’ Elvin Copilot. Product Fruits states that it does not use customer data processed through Elvin to train AI models. See Elvin Overview.

For features powered by Atlassian Rovo, Atlassian states that customer inputs and outputs are not used by Atlassian or its AI providers to train, fine-tune, or improve AI models. See Rovo and Atlassian Intelligence customer data and AI model training.

Further information about data processing and subprocessors is available in our Privacy Statement, the Data Protection Addendum included in the applicable Customer Agreement, and our Sub-Processors and Suppliers list.

Check AI-generated outputs

Although our AI features are designed to provide useful and relevant information, AI-generated responses can be incomplete, incorrect, outdated, biased, or misleading. A response may contain errors even when it sounds confident or well-written.

Keep in mind that:

  • Summaries may omit important context
  • Suggestions may not reflect the full circumstances of your organization
  • Outputs should be checked against relevant source information
  • Important decisions should always involve appropriate human review
  • AI output should not be treated as professional advice or an authoritative conclusion

You remain responsible for deciding whether an AI-generated output is appropriate for your intended use.

Report a concern

If you encounter a harmful, inappropriate, or unexpected response, please contact 55 Degrees Support.

If you believe an AI feature is being misused or presents a security concern, contact security@55degrees.se.

When reporting a concern, avoid sending passwords, credentials, or unnecessary sensitive information.

Enforcement

55 Degrees may take reasonable action in response to suspected violations of this policy, including restricting or suspending access to affected AI features.

Review cadence

This policy is reviewed at least annually and updated when needed to reflect changes in our AI features, practices, or applicable requirements.