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Managing Work Item Age is key to improving process predictability, making it the most powerful flow metric!

You would be easily forgiven for answering “Mount Everest” to the title question.  After all, that’s what most of us are taught in school...

It is inevitable that there are ways that the software creator intends a feature to be used and there are ways that it ends up being used.

The Throughput form of Little's Law is based on five basic assumptions. Break any of those, and the equation doesn't work. Simple as that.