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When I first became a manager (more years ago than I care to admit), I inherited a team full of smart, dedicated people. Everyone was working hard. Meetings were full of good ideas. But we still weren’t delivering. Deadlines slipped. Priorities shifted. Work dragged on far longer than expected. We weren’t lazy. We weren’t disorganized. But we also couldn’t explain why things weren’t getting finished. And that made it really hard to improve. Then someone introduced me to flow metrics. We started measuring how work moved through our process — how much we got done, how long things were taking, and how much work we had in flight. That visibility changed everything. We could see bottlenecks. We could spot aging work before it became a problem. And slowly but surely, our delivery became more predictable and less stressful. What Are Flow Metrics? Flow metrics help you understand how work moves through your system. They’re simple, practical measurements that reveal where work is flowing smoothly and where it’s getting stuck. No crystal balls required. The four core flow metrics are: Throughput : How many work items you complete in a given time period WIP (Work in Progress) : How many items you’re actively working on Work Item Age : How long your current work items have been in progress Cycle Time : How long it takes to complete work from start to finish Each metric tells you something different, and together they give you a clearer, more actionable view of how your team works. Who Can Use Flow Metrics (and Why)? Flow metrics aren’t just for specialists or process geeks. If your work depends on delivering value - and most work does - these metrics can help. Here are just a few roles that can benefit: Team Leads & Scrum Masters: Spot bottlenecks, balance workloads, and support a healthier, more sustainable pace of delivery. Product Managers: Improve forecasting, prioritize realistically, and align delivery expectations with stakeholders. Engineers & Designers: Get insight into how often you’re being interrupted or asked to multitask, and how that affects delivery. Executives & Stakeholders: Understand delivery trends and risks without needing daily status updates. Agile Coaches & Change Agents: Use data to drive conversations, measure improvements, and support teams more effectively. This list isn’t exhaustive. If your role touches delivery in any way, from strategy to implementation and onwards to support, flow metrics can give you valuable insight into how to work smarter, not just harder. Ready to Learn More? If you want to dig deeper into each of the four core metrics, we’ve got you covered: What is Throughput? What is WIP? What is Work Item Age? What is Cycle Time? Understanding your team’s flow is one of the most effective ways to reduce chaos, increase predictability, and create a better experience for everyone involved in delivering value. Want to Go From Insight to Action? Understanding your flow is the first step. Taking action on it is where the real magic happens. ActionableAgile® Analytics  helps you visualize, analyze, and improve your flow using the very same metrics you’ve just read about. Whether you're looking to increase predictability, reduce lead times, or simply make your process more transparent, our tool can help. Try it for yourself or get in touch  to learn how we can support your team.

Adopting flow metrics can feel like trying to convince your team to give up coffee......difficult and a little dangerous. But it doesn't have to be. In our recent webinar with ProKanban.org , we tackled the big questions: How do we overcome resistance? How do we make flow metrics meaningful to teams? And how do we introduce them without causing mass panic? Here are the key takeaways to help you build buy-in without breaking trust. Missed the webinar? Watch it on Youtube. Bringing Flow Metrics to Your Team What’s the best way to introduce flow metrics to a team that’s never used them? You might worry that if you suddenly start talking about cycle times and throughput, you’ll get blank stares – and you’re probably right. Rita suggests a gradual, data-informed approach to get buy-in: “If you come straight into a stand-up and say, ‘ from now on we’re going to use flow metrics ,’ you’ll get probably blank stares… People will wonder what’s happening.”   Instead, begin collecting some data in parallel to your current process. Start measuring how long your work is actually taking and how much you’re delivering. “I started to look at the metrics… I thought, oh, what’s happening here? We have a lot of variation,”  Rita says, describing her own journey. She brought these findings into a retrospective, using real data from the last few weeks to reflect on how work was flowing. Poll results from our live webinar The key is to introduce flow metrics gradually as helpful information, not as a sudden mandate. You might start by examining recent cycle times and throughput in retrospectives or sprint reviews (looking at historical data is a lagging  measure). As the team becomes more comfortable, you can begin using leading  indicators like work item age during daily stand-ups. For example, some teams add an aging marker on cards in their Jira or Kanban board to highlight items that have been in progress longer than a few days. How to deal with the Story Points discussion Many Scrum teams are used to estimating in story points (with tools like planning poker or Fibonacci sequences) and using velocity for planning. A common question is how flow metrics relate to or replace these practices. The experience shared by our experts is that you don’t need to estimate in points to have useful predictions, in fact, your real historical data is usually more accurate than a guess. That said, do not  abandon the valuable discussions that happen during refinement and planning. The goal is to shift those conversations toward understanding the work and risks, rather than debating estimates. Rita went into some detail about this - “ Absolutely do not drop conversations about risks and alignment and what needs to be done. But to sit there and spend time on ‘how long do you think this will take?’ – that’s where we dropped it .”  In her team, they stopped arbitrary story point estimates, but they still collaboratively discuss each upcoming story to make sure they understand it and that it’s small enough. Once the team is clear on the what and why of a story, they start the work. How long it actually takes (the cycle time) is then fed back into their metrics. Over time, teams often find that story point estimates don’t add much value beyond what their throughput  and cycle time  data already tell them. Colleen recommends doing refinement as close as possible to when the work will start, to incorporate the latest information. Planning far in advance with estimates that might change can be wasteful. Instead, teams can forecast using flow metrics: for example, using throughput to project how many stories they can likely complete in the next iteration, or using historical cycle time percentiles to answer “ when might this single item be done ?” (often via Service Level Expectations, like “ 85% of our stories get done in ≤8 days ”). These forecasts are based on reality which is the actual variability of past performance, rather than the optimistic assumptions that often creep into estimates. Smaller Batches, Faster Flow Another aspect of improving flow is tackling the batch size of work. Intuitively, one small item will move through the system faster than a large batch of work. Colleen emphasizes this when addressing how to explain the benefit of moving one item faster versus a group of items: “One item is always going to be faster, obviously, than a group of items… The bigger [the batch], the slower it tends to move.”  Large projects or epics that comprise many pieces will inevitably take longer and face more complexity than a single, well-defined story. The takeaway: whenever possible, break work into smaller independent chunks. Each chunk (perhaps a user story) should ideally deliver some value on its own. By keeping batch size small, you can deliver pieces incrementally and get feedback sooner. If you have an 8–12 week epic, try to slice it into smaller features or stories that can be completed and released continuously, rather than waiting 3 months for a big bang. Smaller batches moving through the system quickly will improve overall throughput and help maintain that consistency we discussed above. Poll results from our live webinar Common Challenges and Misconceptions “Our data is messy or not good enough.” Many teams worry that their tracking data (e.g. in Jira) is incomplete or inconsistent, and thus hesitate to use it. In reality, your data is what it is  – and that’s okay. “The data you have is reflective of the system you have,”  Colleen notes, meaning it captures all the variability of your current process. That variability is precisely why forecasts often feel hard! Don’t wait for perfect data; instead, start using what you have to set a baseline. Include all those outliers and long cycle times in your analysis – they’re telling you something important about your process. Over time, as your team improves (maybe by slicing work smaller or reducing dependencies), your data will naturally get “cleaner” (more consistent). But even if you have a wide range of outcomes, techniques like Monte Carlo simulations can ingest that and give a probability-based forecast. In short, “If you have data, it’s good data.”  Use it to start the conversation and drive change. “Won’t management use these metrics against us?” Perhaps the biggest fear is that making all this data transparent will turn into a surveillance mechanism or a blame game. This concern is real – it’s crucial to establish psychological safety and an improvement-oriented culture when introducing flow metrics. Colleen emphasizes that metrics should be a tool for the team first and foremost, not a stick for leaders to poke at individuals. The goal of visualizing flow metrics is to help the team make better decisions in real time (like swarming aging work or adjusting WIP), and to experiment with changes for improvement. It’s not to compare Team A vs Team B, or Developer X vs Developer Y. Make sure leadership understands this too. Ideally, managers should look at metrics like cycle time and throughput as indicators of process health, not employee effort. If a number is outside the expected range, the question to ask is “ What’s affecting our workflow here? ” rather than “ Who is to blame? ” Want to Learn More? If you're ready to keep going, check out: E-Book - Getting started with flow metrics ProKanban.org Training & Certifications The Kanban Pocket Guide (a free resource worth bookmarking)

Work Item Age is the elapsed time since the work item started. Work Item Age is one of four key flow metrics along with Cycle Time , Throughput , and WIP (aka work in progress ). Work Item Age is, arguably, the most important flow metric because controlling age can result in significantly higher levels of predictability. In short, if you can only measure and manage one thing, make it Work Item Age. In simpler terms, Work Item Age is the elapsed time an open ticket has been waiting or working since it began. Every active item has an age, which grows day by day until the item is finished. Once the work is done, that item’s age stops accumulating (and essentially becomes its Cycle Time). How do you calculate Work Item Age? To begin calculating Work Item Age, you need to have a defined process with two specific points identified: Your Start Line – or the point in your process in which items are considered started Your Finish Line – or the point in your process in which items are considered complete When you have those points defined, you can identify your WIP as they will be the work items between those two points. Identifying WIP in your process You measure the age of each work item in your WIP using the following calculation: (Now – Start TU) + 1 TU stands for Time Unit. You can use any granularity you'd like: seconds, minutes, hours, days or more. Why do we add 1? The “+1” ensures that if something started this morning and it’s still in progress now, we count today as one day of age. Every new day an item remains unfinished, its age increases by 1. Importantly, Work Item Age includes all the waiting time, just like Cycle Time does. It doesn’t matter if a task has been sitting idle over the weekend or blocked by a dependency – that time still counts in its age. Work Item Age is the total elapsed time since the work item started If a story was started 5 days ago, its age is 5 days (assuming we measure in calendar days and add the inclusive day count). We calculate it similarly to Cycle Time, using today as the “end” since the work isn’t finished yet. For example, if a task moved to “In Progress” on October 1 and today is October 10, its Work Item Age would be (Oct 10 – Oct 1) + 1 = 10 days. Why Work Item Age Matters Work Item Age is arguably the most important flow metric for teams focused on improving their delivery . Why? Because it deals with the here and now  – it highlights work that is currently in progress and potentially at risk of taking too long. Cycle Time and Throughput are lagging indicators (they look at completed work), but Work Item Age is a leading indicator . It gives you an early warning when something is languishing. Age is by far the most crucial metric to track, since controlling age can dramatically improve your predictability. If you manage only one thing, manage the age of your work items. Aging Work In Progress Chart from ActionableAgile Analytics. Used for visualizing  Work Item Age. Each dot represents a work item in progress. Consequences of Aging Work Think of Work Item Age as a “staleness” gauge. The longer a task lingers unfinished, generally the harder it becomes to finish. Team members lose context, assumptions go stale, and inertia sets in. By tracking age, you can prevent tasks from quietly rotting on your board. It brings visibility to items that might otherwise be forgotten until it’s too late. Studies have shown that keeping Work Item Age low tends to result in lower overall Cycle Times and more reliable delivery forecasts. In other words, managing aging work directly improves your team’s speed and predictability. You’ll finish work faster and with fewer surprises at the end. There’s also a psychological aspect: a ticket that has been “In Progress” for 15 days when most finish in 5 is a big red flag. It prompts the team to ask, “Why is this taking so long? What’s blocking it?”  Those conversations are exactly what you need to unblock issues or decide if you should pull the plug or get help. Watch this quick expert take on Work Item Age. Getting Started Work Item Age is important to track for any team who wants to become more predictable. At its core, Work Item Age is a process improvement metric. When you see items aging more than expected, you can experiment with tactics to see if they help. There is no single fix but common tactics include limiting WIP, controlling work item size, reducing dependencies, and more. Tracking Work Item Age helps you spot stalled or slow-moving work before it becomes a problem. Use it during these key events to keep your flow healthy and your delivery on track: During daily scrums / stand-ups to highlight items that are aging or stalled - transition to ask “what’s not moving?” instead of just “what are you working on?” In retrospectives, review items that aged unusually long and why During SAFe team syncs or ART syncs to flag aging work at risk of breaching SLAs or SLEs When preparing for release readiness to identify aging features or stories still incomplete In incident response workflows, to monitor if critical bug fixes or support tickets are aging During risk reviews or dependency checks in cross-team planning Whenever an item sits in one status longer than your team’s typical Cycle Time Once you manage Work Item Age, your Cycle Time data should stabilize and make forecasting easier! Ready to get started with flow metrics? This guide walks you through what to measure, how to get your team aligned, and how to build a case for change that your stakeholders will actually care about. It’s time to shift from intuition-driven to insight-driven delivery. If you’re looking for a tool to help you track your flow metrics and improve your process, try out ActionableAgile for free. Don’t forget to reach out if you’re interested in joining our customer success program!

Optimize Customer Value with a Proven Partner in Your Corner As the premier vendor of agile / forecasting apps, 55 Degrees empowers partners beyond mere transactions. We work alongside our partners to deliver customer value fast and effectively. Become a Partner Get Partner Support Proud Marketplace Partner Our Educational Partners Our Partners Can Enjoy These Benefits Dedicated Partner Support Discounts & Incentives Free Internal Licenses Access to Partner Portal & Resources (and more!) Customized Product Training To Suit You Co-Marketing & Event Support Frequently Asked Questions How do I get product support? Reach out to our support team via our support portal at https://support.55degrees.se or via email at support@55degrees.se (which will create a ticket in our support portal). Our support portal is also where you can find our product documentation and much other helpful content! Where can I find your customer agreements for your products? You can always find the link in the footer of any page on our website. Our customer agreement for cloud products is located at https://www.55degrees.se/agreement-cloud-products and the customer agreement for on-premise products is located at https://www.55degrees.se/agreement-onprem-products . Do you have any security compliance certifications like SOC 2 or ISO 27001? Yes! We are ISO 27001 certified and are SOC 2 Type 2 compliant. You can download these items and see other key documents and technical measures via our 3rd-party trust center at https://trust.55degrees.se. You can also visit https://55degrees.se/trust to get a holistic idea of how we approach security at 55 Degrees! Is my data secure? We process your work data in real-time when you tell the app to load data. We do not export any of your work data from where it lives. When we do store data, we store configurations only, and we keep those secure. Please see our DPA (Cloud or OnPrem) and our privacy policy for more details. 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If you would like access to the more sensitive documents marked with a lock icon, you can request access and go through our NDA process, after which the materials will be available for download. If you have other questions about our security or compliance measures, please contact us via our support portal at https://support.55degrees.se. Customer Agreements You can always find the link in the footer of any page on our website. Our customer agreement for cloud products is located at https://www.55degrees.se/agreement-cloud-products and the customer agreement for on-premise products is located at https://www.55degrees.se/agreement-onprem-products . How do I extend a customer's trial or trial apps? For a hands-on experience with our apps, submit a support ticket here, specifying which apps you're interested in trialing. We'll guide you through the process and provide you with the necessary license codes. Can Partners get support or training for your apps? 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We pride ourselves on collaborating with top-tier partners who are recognized experts across Atlassian, Azure, or their respective fields. 55 Degrees Partners About Our Program Become a Partner We pride ourselves on collaborating with top-tier partners who are recognized experts across Atlassian, Azure, or their respective fields. These trusted partners specialize in seamlessly integrating our products into comprehensive solutions tailored to meet your unique business needs. PARTNERS 55 Degrees Partner Directory Filter by Region Select Region Filter by Speciality Select Speciality Actineo Consulting LLP was incorporated in 2015. We are a consultancy based out of London, although we deliver services across the world. Our aim is to unlock people's potential to improve business outcomes. So, we select courses we can deliver to help us achieve this. These include Kanban Courses, Scrum Courses, and Advanced Agile Training. Services: Atlassian, Azure DevOps, Standalone Visit partner website Agile Brain Group is at the forefront of transforming the professional landscape through innovative Agile and Scrum training solutions. We specialize in professional development training and coaching tailored to elevate teams and leaders within dynamic and competitive markets. Agile Brain Group offer expert-led certification courses, including Certified Scrum Master (CSM), Certified Scrum Product Owner (CSPO), and specialized Agile workshops, empower professionals to excel in their fields. Services: Atlassian, Azure DevOps Visit partner website catworkx is the #1 partner for Enterprise integration based on the Atlassian platform. We have been an Atlassian partner, marketplace app vendor and training provider from the very beginning and have been one of the leading service providers in the whole EMEA region since 2002. With our entity in the US, we are able to provide complex solutions in an easy way across borders and domains. Services: Atlassian Visit partner website Based in Cordoba, Argentina. Elite IT Consulting Group is a young company whose purpose is to bring on-time high-quality solutions to its customers. Since day one we provide Atlassian and IT solutions to multinational companies with their headquarters based around the globe Services: Atlassian Visit partner website knowmad mood — is a leading global company in digital transformation, constantly pushing boundaries and embracing cutting-edge technology. The journey began with a clear mission: To bring out real change through innovation and sustainable development, all while adding value to our customers and nurturing the talent of our incredible team. Services: Atlassian Visit partner website We are your trusted Atlassian Gold solutions and Microsoft partners, where we exist to help your firm boost agility and increase productivity through top notch business software solutions coupled with a customer-centered approach. In addition to our expertise in the Atlassian suite, we also offer ERP solutions to businesses, something we have done for companies over a combined experience of 20+ years. Services: Atlassian, Azure DevOps Visit partner website Sentify is a global Atlassian Platinum Solution Partner, supporting organizations and teams to realize return on their Atlassian investment through licensing reviews, tool consolidation, moving from server, optimization, strategy and advisory. With offices in the United States, Australia, and New Zealand, we provide valuable, responsive, and practical services to our global customers. Services: Atlassian Visit partner website Based in Brazil, 3layer is a seasoned Atlassian partner with over two decades of experience in delivering innovative solutions across complex IT environments. 3Layer specialize in the Atlassian ecosystem and provide end-to-end services, including infrastructure, system architecture, security, and customer engagement. 3Layer's have deep expertise in Jira Service Management and custom dashboards empower businesses to optimize their processes and achieve operational excellence Services: Atlassian Visit partner website Accentient is a consulting, training, and coaching company that helps teams deliver high-quality products quickly and efficiently using Scrum and Azure DevOps. Experts in Scrum, Azure DevOps, Visual Studio & everything in between. Services: Azure DevOps Visit partner website Automation Consultants (AC) is an Agile and DevOps Consultancy, dedicated to helping you maximise the value and power of Atlassian tools. Whether you’re embarking on your Cloud-first journey, need to optimise Atlassian tooling, or would benefit from dedicated Atlassian training, AC will guide you to a successful outcome. Services: Atlassian Visit partner website Deviniti delivers reliable, high-performance solutions that provide significant business value to over 5 million customers in 103 countries. The team of 250+ IT experts are the foundation of success for their clients' success. Services: Atlassian Visit partner website Engaging 3,000 consultants across 5 continents, we help create leading digital products and services. We decide with data, design for users, deliver at pace, and scale sustainably. 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Services: Atlassian, Azure DevOps, Standalone Visit partner website Spectrum Groupe specialise in managing collaborative platforms, agile projects and shared service centers using Atlassian products and Marketplace add-ons. They help clients to build JIRA based ALM platforms and Confluence-based Intranets. Services: Atlassian Visit partner website Adaptavist is a global technology and innovative solutions provider, helping organisations boost agility and overcome the challenges of digital transformation. Founded in 2005, today it is part of The Adaptavist Group, a global family of companies whose team spans over 1,000 employees with a 22,000+ customer base. Services: Atlassian Visit partner website Carahsoft is the Trusted Government IT Solutions Provider®, supporting Federal, State and Local Government and Education and Healthcare organizations with IT products, services and training through their partners and contracts. Services: Atlassian, Azure DevOps Visit partner website With over 12 years of experience, e-Core is an Atlassian Platinum Enterprise partner that helps companies optimize their results and deliver better and faster with the support of Atlassian tools. Services: Atlassian Visit partner website Founded in 2000, Herzum is an international IT consulting company with a strong leadership in Agile and DevOps. With teams in Italy, Switzerland, Colombia, Ecuador, Canada, and the USA, Herzum supports digital transformation for organizations ranging from startups to Fortune 100 companies. As an Atlassian Platinum Solution Partner with specializations in ITSM and Cloud, the company delivers end-to-end Atlassian services backed by extensive experience and global reach. Services: Atlassian Visit partner website Nimble Evolution is a Brazilian IT Company focused on process improvement through productivity tools, process definition and training services. Atlassian Experts Nimble Evolution help provide training, configuration, deployment or licensing and plugins development. Services: Atlassian Visit partner website Helping people and teams use Professional Scrum to solve complex problems through training, certification, consulting and ongoing learning experiences Services: Atlassian, Azure DevOps, Standalone Visit partner website Founded in 2018, WiQU is a leading IT company with expertise in Atlassian Tools, DevOps, Cloud, Agile, and more, backed by over 15 years of combined experience. We prioritize sustainability, continuous optimization, and cost efficiency to maximize client value. Services: Atlassian Visit partner website APP PARTNER Oboard is a complete OKR management platform aimed to build collaborative and efficient work for your company. Services: OKR software for Jira, Salesforce Visit partner website

Inspekt allows Jira users to access hard to reach data from issues history to understand how workflows are used, see on issue's time and frequency in status, and how much time issues spend waiting, and more! See how work really moves through your workflow The Workflow Usage Patterns Report helps you understand how people use your workflow by showing you where issues go next when they leave any workflow status. Use this information to streamline workflows or educate users! Inspect your workflow. Take data-driven action Allow Jira users to access hard-to-reach data from issue history to understand how workflows are used, see an issue's time and frequency in status, and how much time issues spend waiting, and more! How Inspekt can help Let the issue data show you where work gets stuck The Raw Workflow Data Report shows when an issue moves into a status, how long it stays there, how often it goes there, and how many assignees it has had. You can view this in Jira or export it to run your own reports! See where idle time is hurting your productivity Our project-level Flow Efficiency report shows the percentage of time issues are being actively worked. See data overall, by priority, by issue type, and more. See low numbers? Look for opportunities to reduce idle time. Purchasing Options Start your free trial Inspekt is exclusively available as an app that embeds directly in your Jira Cloud. Every Jira user is automatically licensed! Try Inspekt for free for at least 30 days! 55 Degrees is a Gold Atlassian Marketplace Partner. Inspekt for Jira participates in Atlassian's security programs and is Cloud Fortified