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It is inevitable that there are ways that the software creator intends a feature to be used and there are ways that it ends up being used.

Without an understanding of what makes Little's Law work, teams are making decisions every day that are in direct contravention of facts.

Prateek Singh and I recorded an episode of our Drunk Agile podcast to go over some Little's Law myths in more detail

Despite what you've heard, Little's Law is not about - and was never designed for - making deterministic forecasts about the future.