If you or your company have questions, complaints, or claims
Note that we are always happy to answer any questions you have and always try to avoid any claims or complaints. In case any question, complaint, or claim arises, we do, however, need to process the personal data we gather from you and your company. Our goal is to be as transparent as possible regarding our processing of your personal data – do not hesitate to contact us with any questions you have!
To handle any questions, complaints, or claims
What processing we perform
Handle any questions, complaints, or claims
Defend ourselves against claims and complaints
Initiate any claims
What personal data we process
We will process the personal data that you provide to us or which we collect in order to handle the matter, i.e.
Information about which organisation you represent
Information concerning your company’s question, complaint, or claim
Our legal basis for the processing:
The personal data is processed based on our legitimate interest to handle a question, complaint, and/or claim.
By carrying out a balancing of interests assessment concerning our processing of your personal data, we have concluded that our legitimate interest in the processing outweighs your interests or rights, which require the protection of your personal data. Please do not hesitate to contact us if you want more information regarding this.
Storage period: We will store your personal data from when the matter was initiated and through the duration of your support matter or for the duration of the potential dispute. Thereafter we store your personal data as long as we have a purpose for processing it. We aim to only keep personal data for up to one year after the matter is handled for service and product improvement. However, we aim to delete sensitive attachments, such as HAR files, within three months of the closure of the support request.
After the customer relationship with your company ends, we store agreements and similar documentation where your personal data may be included. We will continue to store it for as long as a claim can be made in case a dispute arises, i.e., in accordance with applicable statutory limitation provisions. In Sweden, the storage period is ten years.
Note that the ongoing matter may mean that we cannot delete all your personal data after your request.
Here you can find all our privacy policies which describe how we process personal data in other situations, e.g. if you visit our website or otherwise are in contact with us.
In summary, you have the following rights:
the right to lodge a complaint with a supervisory authority,
the right to access what personal data we process about you,
the right to object to our processing,
the right to erasure of the personal data we process,
the right to rectification of any personal data that is inaccurate, and
the right to restrict our processing.
Below you can read more about:
You will be moved to the relevant paragraph by pressing the selected heading.
Who is responsible, and how to contact us?
We at 55 Degrees are generally processing personal data on the instructions of our customers, i.e., as processors. In some situations, we are, however, responsible for the processing of your personal data and acting as controllers. These situations are explained in the charts below.
If you have any questions or if you wish to exercise any of your rights, we are available at:
Full name of legal entity: 55 Degrees AB (organization number 559201-6843)
E-mail address: email@example.com
Mailing address: Lilla Nygatan 7, 211 38 Malmö, Sweden
Who can gain access to your personal data and why?
We do not sell your personal data or share it with other parties unless necessary. This means that your personal data will be handled by our employees but only by those needing such access to conduct their work.
We will store your personal data, anonymized when possible, within our IT systems to ensure good and secure IT operations. This means that we share your personal data with our IT suppliers.
Which other recipients we share your personal data with depends on what the question, complaint, or claim is about. If it concerns our customer relations or financial matters, you can read more about recipients here.
The above parties will process these on our behalf and follow our instructions. We need to work with third parties to conduct our business. We are responsible for any sharing of your personal data with such suppliers and to ensure that your personal data is safe when shared with third parties. For more detailed information on our suppliers and the information we store with them, please visit our supplier page located at https://support.55degrees.se/space/SECURE/2014216193.
Where is your personal data processed?
We use EU/EEA vendors that store data in the EU/EEA when possible. However, when we must use suppliers outside the EU/EEA, your personal data will be processed outside the EU/EEA. We transfer your data outside of the EU/EEA to make use of our IT suppliers, which will process your personal data stated in the table above. These suppliers store some or all information in the USA.
Whether we transfer your personal data in other cases depends on what the question, complaint, or claim is about. If it concerns our customer relations or a financial matter, you can read more about recipients here.
In the above situations, our suppliers and we rely on Standard Contractual Clauses for the transfer of personal data outside of the EU/EEA. The use of Standard Contractual Clauses is an effort to provide a safe transfer of your personal data. You find a more detailed description of the transfer of personal data at https://support.55degrees.se/space/SECURE/2014216193.
What are your rights when we process your personal data? Detailed description
You have certain rights that you can exercise to affect how we process your personal data. You can read a more detailed description of what those rights are below.
If you want to know more about your rights or if you want to exercise any of your rights, please contact us, and we will help you.
Right to lodge a complaint with a supervisory authority (Article 77 GDPR)
You have the right to lodge a complaint with a supervisory authority. The supervisory authority in Sweden is the Swedish Authority for Privacy Protection (Integritetsskyddsmyndigheten, the IMY).
In detail: Your right to complain exists without prejudice to any other administrative or judicial remedy. You have the right to lodge a complaint with a supervisory authority in the EU/EEA member state of your habitual residence, place of work, or place where the alleged infringement of applicable data protection laws has allegedly occurred.
The supervisory authority has an obligation to inform you of the progress and the outcome of the complaint, including the possibility of a judicial remedy.
Right to access (Article 15 GDPR)
You have the right to obtain confirmation as to whether we are processing personal data concerning you or not. You can make a request by contacting us. If we process your personal data, you also have a right to obtain a copy of the personal data processed by us and information about our processing of your personal data.
In detail. The information we provide includes the following:
the purposes of the processing,
the categories of personal data concerned,
the recipients or categories of recipients to whom the personal data have been or will be disclosed, in particular recipients in third countries or international organisations,
where possible, the envisaged period for which the personal data will be stored, or, if not possible, the criteria used to determine that period,
the existence of the right to request rectification or erasure of personal data or restriction of processing of personal data concerning you or to object to such processing,
the right to lodge a complaint with a supervisory authority,
if the personal data are not collected from you, we provide you with available information about the source of the personal data;
the existence of automated decision-making, including profiling, referred to in Articles 22.1 and 22.4 GDPR and, in those cases, meaningful information about the logic involved, as well as the significance and the predicted consequences of such processing; and
where your personal data are transferred to a third country or to an international organization, you have the right to information regarding the appropriate safeguards, pursuant to Article 46 GDPR, put in place for the transfer.
For any further copies of the personal data undergoing processing requested by you, we may charge a reasonable fee based on administrative costs. If you have made the request by electronic means, the information will be provided in a commonly used electronic form unless otherwise requested by you.
Your right to obtain a copy referred to above shall not adversely affect the rights and freedoms of others.
Right to object (Article 21 GDPR)
You have the right to object to our processing of your personal data at any time.
In detail: Your right to object applies as follows:
You have the right to object, on grounds relating to your particular situation, at any time to the processing of your personal data, which is based on our legitimate interest, i.e., Article 6.1 f GDPR. We shall no longer process the personal data unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights, and freedoms or for the establishment, exercise, or defense of legal claims.
In the context of the use of information society services, you may exercise your right to object by automated means using technical specifications.
Right to erasure (“the right to be forgotten”) (Article 17 GDPR)
You have the right to ask us to erase your personal data.
In detail. We are obligated to erase your personal data without undue delay if:
the personal data are no longer necessary in relation to the purposes for which they were collected or otherwise processed,
you object to the processing pursuant to Article 21.1 GDPR, and there are no overriding legitimate grounds for the processing, or you object to the processing pursuant to Article 21.2 GDPR,
the personal data have been unlawfully processed, or
the personal data must be erased to comply with a legal obligation in Union or Member State law that applies to us.
Where we have made the personal data public and are obliged in accordance with the rights stated above to erase the personal data, we shall, taking account of available technology and the cost of implementation, take reasonable steps, including technical measures, to inform other controllers which are processing the personal data that you have requested the erasure by such controllers of any links to, or copy or replication of, those personal data.
We will notify any erasure of personal data carried out in accordance with your rights stated above to each recipient to whom the personal data have been provided to unless this proves impossible or involves disproportionate effort. If you want information about those recipients, you are more than welcome to contact us.
Please note that our obligation to erase and inform according to the above shall not apply to the extent processing is necessary:
for exercising the right of freedom of expression and information,
for compliance with a legal obligation that requires processing by Union or Member State law that applies to us, or
for the establishment, exercise, or defense of legal claims.
Right to rectification of processing (Article 16 GDPR)
You have the right to obtain, without undue delay, the rectification of inaccurate personal data concerning you.
In detail: Taking into account the purposes of the processing, you have the right to have incomplete personal data completed, including by means of providing a supplementary statement.
We will communicate any rectification of personal data to each recipient to whom the personal data have been provided unless this proves impossible or involves disproportionate effort. If you want information about those recipients, you are more than welcome to contact us.
Right to restriction of processing (Article 18 GDPR)
You have the right to obtain from us restrictions on the processing of your personal data.
In detail: Your right applies if:
the accuracy of the personal data is contested by you during a period enabling us to verify the accuracy of the personal data,
you have objected to processing pursuant to Article 21.1 GDPR pending the verification of whether our legitimate grounds override yours,
the processing is unlawful, and you oppose the erasure of the personal data and instead request the restriction of their use, or
you need the personal data for the establishment, exercise, or defense of legal claims even though we no longer need the personal data for the purposes of the processing.
Where the processing has been restricted according to the above, such personal data shall, with the exception of storage, only be processed with your consent or for the establishment, exercise, or defense of legal claims or for the protection of the rights of another natural or legal person or for reasons of important public interest of the Union or of a Member State.
We will notify you before the restriction of the processing is lifted. We will also communicate any restriction of processing of personal data carried out in accordance with your rights stated above to each recipient to whom the personal data have been provided to unless this proves impossible or involves disproportionate effort. If you want information about those recipients, you are more than welcome to contact us